CGSB 131.10: Canadian Translation Standard
Orion is the only auditing firm specializing in the language industry in North America.
We work with over 300 language service companies and have been supporting Languages Canada members for over 10 years. We are currently the only firm endorsed by three language industry associations to audit their membership and offer certification to most of the commonly requested language industry standards.
What is CGSB 131.10?
The National Standard of Canada, CAN CGSB 131.10-2017, defines the process requirements for the provision of translation services by Translation Services Providers (TSPs), including organizations and individuals. It has defined requirements throughout the entire fulfillment process of a translation. This includes all steps, from the request for quote, through to delivery of the service that meets the customer’s requirements. With specific competency requirements for translators, CGSB raises the bar for the industry.
Our vast and lengthy experience means that we truly know and understand the language industry, including its typical processes, software, and industry terminology. As a result, our auditing services are efficient and effective, and we will work with you to establish mutual goals up front to make sure your needs are fully met. If you are looking to certify to multiple standards, we also provide integrated audits so you can achieve certification to multiple standards in one audit (e.g. ISO17100 / CGSB 131.10 / ISO 9001), ultimately saving you both time and money. We also give back to the language industry by sponsoring industry events and providing free webinars on standards.
Why Work with Orion on CGSB 131.10?
Orion Assessment Services is a third-party certification company. Because we have actively supported and certified language organizations for over 15 years; we are well known and globally-recognized for our quality audit services and integrity.
Within the language industry, Orion has provided more audits for standards certifications than any other North American firm.
We are the only firm able to certify to all the following Language Industry Standards:
Why not combine your CGSB 131.10 audit with ISO 17100, NSGCIS, or any of the standards listed above?
Breakdown of the Standard
CAN CGSB 131.10 is comprised of the following main sections:
Resources
Orion Assessment Services can assist your organization in achieving certification from the initial application request, and through to the required stages which include:
Technical Resource
Ensures appropriate resources are available such as word processing software, research tools, CAT tools, etc.
Quality Management System
Defines management requirements, which includes documenting the system, establishing, and monitoring goals and objectives, handling complaints, and other items.
Translation Process
Sets minimum requirements for the translation activities.
Client-TSP Relationship
Specifies the requirements for handling, analyzing inquiries, determining project feasibility, and technical requirements, before quoting and entering into an agreement.
TSP Project Management Procedures
Ensure service workflow is defined and managed.
Additional Services
Ensure all additional services are delivered in accordance with the agreement, such as desktop publishing and other requirements.
Overview of the Audit Process
Orion Assessment Services can assist your organization in achieving certification from the initial application request, and through to the required stages which include:
Step 1:
Submit Application
Submit Application
This will serve as your agreement with Orion. The terms and conditions must be signed and returned to Orion along with any required deposit.
Step 2:
Book Your Audit
Book Your Audit
Determine a mutually agreeable time with your assigned auditor.
Step 3:
Audit Conducted
Audit Conducted
The audit is conducted to ensure the system is implemented according to the requirements of the standard. The key deliverables from this stage include the onsite review report detailing positive aspects, weaknesses and areas for improvement and the recommendation regarding your certification. If there are any issues, they must be closed within the required timeline.
Step 4:
Certification Review
Certification Review
The results from the audit are assessed by a senior auditor to
ensure a proper recommendation has been made. At this point, approval is given to issue a certificate.
Step 5:
Receive Your Certificate
Receive Your Certificate
The deliverable from this stage is the certificate.
Step 6:
Maintenance Review
Maintenance Review
Every two years, Orion must conduct an onsite review to verify the management system continues to be maintained within the organization.
Step 1:
Submit Application
This will serve as your agreement with Orion. The terms and conditions must be signed and returned to Orion along with any required deposit.
Step 2:
Book Your Audit
Determine a mutually agreeable time with your assigned auditor.
Step 3:
Audit Conducted
The audit is conducted to ensure the system is implemented according to the requirements of the standard. The key deliverables from this stage include the onsite review report detailing positive aspects, weaknesses and areas for improvement and the recommendation regarding your certification. If there are any issues, they must be closed within the required timeline.
Step 4:
Certification Review
The results from the audit are assessed by a senior auditor to
ensure a proper recommendation has been made. At this point, approval is given to issue a certificate.
Step 5:
Receive Your Certificate
The deliverable from this stage is the certificate.
Step 6:
Maintenance Review
Every two years, Orion must conduct an onsite review to verify the management system continues to be maintained within the organization.